Privacy Policy
This Privacy Policy explains how [Escalante Well Done Concrete] (“Company,” “we,” “us,” or “our”) collects, uses, and protects information you provide when you visit our website, contact us, or request information, estimates, or services from us.
1) INFORMATION WE COLLECT
We may collect information you provide directly to us, including:
- Name
- Phone number
- Email address
- Address / job site information (if provided)
- Details about the service you’re requesting (project details, photos you upload, etc.)
We may also collect basic technical information when you visit our website (such as device type, browser type, and general website usage data).
2) HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to estimate requests and inquiries
- Schedule appointments and provide customer support
- Provide service updates related to your request
- Improve our website, services, and customer experience
- Send administrative or service-related messages (for example, appointment reminders or estimate follow-ups)
3) TEXT MESSAGING (SMS) AND MOBILE INFORMATION
If you choose to opt in to receive text messages from us, we may send SMS messages for purposes such as:
- Responding to your estimate request or inquiry
- Appointment reminders and scheduling communications
- Service updates related to your request
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP. For help, reply HELP or contact us using the information in the “Contact Us” section below.
Consent to receive text messages is not a condition of purchase.
IMPORTANT MOBILE DISCLOSURES (A2P/10DLC COMPLIANCE)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
4) DATA RETENTION
We keep personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
5) SECURITY
We take reasonable steps to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure.
6) YOUR CHOICES
You may request to review, update, or delete your information by contacting us using the information below. You may also opt out of SMS at any time by replying STOP.
7) CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
8) CONTACT US
If you have questions about this Privacy Policy, contact us: